Frequently Asked Questions
Everything you need to know about our solid wood furniture and shipping.
What materials are used in Plank+Beam furniture?
We specialize in high-quality furniture crafted from solid wood, such as knot-free New Zealand Pine. We avoid using particle board or thin veneers to ensure long-lasting durability for your home.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on all items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Does the furniture require assembly?
Yes, our furniture is designed for easy home assembly. Each piece comes with all necessary hardware and a detailed instruction manual to guide you through the process.
Do you offer a warranty on your products?
Yes, we provide a one-year limited warranty that covers manufacturing defects in materials and workmanship from the date of purchase.
Can I cancel or modify my order after it's placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify an order within 1 hour of placement; after that, the order may have already entered the shipping process.